Washing and Care Instructions:

1. Hand Wash Preferred: For better preservation of materials such as stitching, faux lamb wool, and embroidery, hand washing with a mild detergent in cold water is recommended. Avoid vigorous scrubbing to prevent damage to the fabric and seams.

2. Machine Wash: If machine washing is necessary, use a gentle cycle with cold water. Turn the garment inside out and place it in a laundry bag to protect delicate areas such as stitching and faux fur.

3. No Bleach: Do not use bleach or strong detergents to avoid discoloration and damage to the fabric.

4. Drying: Air dry the garment in a shaded, well-ventilated area. Avoid direct sunlight to prevent fading and deformation of the materials. Do not wring or twist the garment to maintain its shape.

5. Avoid High Heat: Do not tumble dry, as high heat can damage the faux lamb wool and embroidery. Avoid ironing directly on the garment; if necessary, use a low-temperature iron with a protective cloth.

6. Storage: Store in a cool, dry place. Avoid folding the garment excessively to prevent creases and damage to stitched areas. Use hangers with broad shoulders for better support.

7. Spot Cleaning: For small stains, gently blot with a damp cloth and mild detergent. Do not rub the affected area aggressively to avoid damage.

We provide a prepaid return shipping label for every return request, with no extra charge. You can return within 30 days of receiving the item.

We have partnered return warehouses in the following 24 countries (currently expanding to more countries):

Europe: Germany, France, Italy, Spain, United Kingdom, Netherlands, Belgium, Switzerland, Poland, Czech Republic, Portugal, Russia, Ukraine

Middle East: Israel, United Arab Emirates, Saudi Arabia

Asia: Japan, South Korea

Americas: United States, Canada, Mexico, Brazil, Chile

Oceania: Australia

For customers located outside these 24 countries, a handling fee of 40% to 50% will be applied for refunds.